Chat support
We’ll quickly help with orders, products and how to use the service.
Agent replies: weekdays 09:00–17:30 · Saturday 09:00–12:00 (leave a message outside these hours and we’ll reply)
Enter the card number printed on the sample to go straight to that card.
For a quick answer, use chat; for detailed questions, leave a 1:1 inquiry.
We’ll quickly help with orders, products and how to use the service.
Agent replies: weekdays 09:00–17:30 · Saturday 09:00–12:00 (leave a message outside these hours and we’ll reply)
We take questions in the chat. Ask in your language and we will reply in that language.
Answers to 1:1 inquiries are sent by SMS and e-mail.Only you can view your inquiry history after logging in.
| 2025.12.09 |
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Hello.
Due to recent Chrome and Edge browser updates, some customers are experiencing card payments that do not go through or a security program installation screen that keeps repeating. This is not a problem with your card or our website, but a problem where the card company’s security programs (ISP / Paybooc) are blocked as browser security has been tightened. Just apply the setting below once and you will be able to pay normally. ✅ How to fix it [Chrome] ① Enter chrome://flags/#local-network-access-check in the address bar ② Set 'Local Network Access Checks’ to Disabled ③ Click 'Relaunch' at the bottom right to restart Chrome ④ Please turn your PC off and on again [Edge] ① Enter edge://flags/#local-network-access-check in the address bar ② Set 'Local Network Access Checks’ to Disabled ③ Click 'Restart' at the bottom right to restart Edge ④ Please turn your PC off and on again ℹ️ Note After payment is complete, you may change the setting back. If payment is still difficult after trying the above, it may be restricted by the card company’s own security policy. In that case, you can also pay with a different card or by bank transfer. We sincerely apologize for the inconvenience, and please feel free to contact our customer center with any questions. Thank you. |
| 2025.01.02 |
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Hello, dear Bojagi Card customer.
We would like to inform you about the paper change for postcard-type cards. 🔹 Change Before: 320g After: 400g 🔹 Products and features JEINA043 (1 design) - heavier 400g weight and improved gloss JEINA048, 049, 051, 051, 052, 053 (6 designs) - heavier 400g weight and paper texture The paper has been upgraded to one suited to photo printing for each design. 🔹 Effective from 2025.02.11 If you would like a consultation, please contact our customer center at 1566-2334 and we will explain in detail. Thank you. |
| 2022.01.27 |
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[Notice of temporary virtual account service outage]
Due to a virtual account service problem at KB Kookmin, IBK, Citi, SC First, Daegu, Busan, Gwangju, Jeju banks and Korea Post, payment by these accounts is currently difficult. We will notify you again once the virtual account service is back to normal. Time: from the morning of 2022.1.27 (Thu) ~ Thank you. |
All schedules are based on weekdays.
Submit by 9 AM
Self-editing: confirmed right away if no edits
Designer: confirmed after proof review and edits
By 4 PM
Production starts the business day after payment
Dispatch within 3 business days for standard cards · 5 business days for custom cards
Order by 10 AM
Self-editing: confirmed right away if no edits
Designer: confirmed after proof review and edits
By 1 PM
Standard cards: produced and dispatched on the day of payment
Custom cards: production starts the afternoon of payment, dispatch within 3 business days
※ Schedules may vary depending on courier conditions, peak season and the number of proof corrections.